Refund policy

Since we can’t control your environment, storage conditions or time in our packaging once delivered, we reserve the right to replace with a product of the same variety, refund or issue store credit at our discretion.

If for any reason, our tuber does not sprout within 30-days from the date planted in accordance with the Dahlia Planting Best Practices published on our site, we will provide a remedy utilizing our replacement or refund policy. 

If for any reason our cuttings die within 7-days of receipt and if planted in accordance with our Dahlia Planting Best Practices below, we will provide a remedy utilizing our replacement or refund policy.

To be eligible for our refund or replacement policy, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.

To start a case, you can contact us at accounts@cozyblooms.com. Send a photo of our product and the reason for your request.

Whether your case is accepted or not, we’ll contact you with the reasons and our chosen remedy.

You can always contact us for any questions at accounts@cozyblooms.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
We do not ship to the European Union because the return regulations are not realistic for shipping live plant materials.

If more than 15 business days have passed since we’ve approved your case, please contact us at accounts@cozyblooms.com.